Back to guides Reservations

Capture booking intent while the customer is ready to commit.

Reservations adds a direct booking path to the public page, helping customers request times while admins manage confirmations, cancellations and booking settings.

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Fewer missed enquiriesCustomers can request a booking without waiting for a phone call or reply.
Admin visibilityReservation requests stay visible in the business workspace.
Clear outcomesAdmins can confirm or cancel bookings through a structured workflow.
Service flexibleUse reservations for restaurant tables, consultations, appointments or private sessions.
Guide

Bookings need fast capture and clear follow-through.

A customer who wants a table or appointment should not need to hunt through posts or wait for manual replies just to make a request. Served HQ gives the public page a booking route.

Admins should keep reservation settings current so customers request realistic times and staff can respond with confidence.

Setup steps

  1. 1 Enable the Reservations add-on for the business.
  2. 2 Open reservation settings and configure the booking rules the business wants customers to follow.
  3. 3 Check the public booking page from a customer phone view.
  4. 4 Review incoming reservation requests in the admin workspace.
  5. 5 Confirm or cancel requests promptly so customers know where they stand.

Booking requests

Customers submit booking intent from the public page.

Notifications

Use clear responses so customers are not left guessing.

Settings

Review capacity, timing and rules whenever the business schedule changes.

Where it fits

Useful for teams that want one practical customer journey.

Served HQ is built for service-led businesses that need customers to browse, scan, order, book, return and trust the same polished destination.

  • Home kitchens
  • Cake makers
  • Cloud kitchens
  • Food vans
  • Restaurants
  • Salons and clinics
  • Local service teams
  • Appointment businesses
Helpful answers

Common questions

Can Served HQ handle appointments as well as tables?

Yes. Reservations can support appointment-led and table-led businesses when the booking settings match the workflow.

Do admins need to confirm bookings?

Admins should review and confirm or cancel requests so customers receive a clear outcome.

Should reservations be enabled publicly?

Only enable public booking when the team is ready to monitor and respond to requests.

Keep going
Next step

Apply the guide inside the Served HQ workspace.

Begin with a clean public page, then add ordering, bookings, loyalty, analytics, marketing or branded domains when the workflow is ready.

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