The Ear Wax Guy · Customer case study

Local prices.
One calendar.
Bookings connected.

For a business making home visits, location and availability matter. The Ear Wax Guy uses Served HQ to bring its regional menus and reservation workflow together.

Served HQ THE EAR WAX GUY
Regional menus
Calendar availability
Pending → confirmed
Their voice agent connects through the API

Menus, calendar and reservations provided by Served HQ.

Explore the workflow

Choose an area, select a slot and see how the booking reaches the team for confirmation.

01 / REGIONAL MENUS

The right menu for the customer's area.

The Ear Wax Guy organises its menus by region, county and city. Customers see the services and pricing relevant to their home visit.

Local pricing, presented through Served HQ menus.
Explore their menus →
Customer service pageSERVED HQ
MOBILE HOME VISITS

The Ear Wax Guy

Find services in your area

Home-visit ear careMilton Keynes
£50
Example area pricingFind an appointment →
02 / CALENDAR AVAILABILITY

Available slots, ready for the next booking.

Served HQ calculates appointment availability. Its API lets connected tools retrieve slots for a date and the selected service duration.

The Ear Wax Guy's own voice agent uses this lookup during forwarded calls, then submits the chosen appointment through the booking API.

Their voice agent. Served HQ availability and booking.
Booking CalendarSERVED HQ
SELECT AN APPOINTMENT

Monday, 12 October

60 min
11:00 selected · Ready to submit
How they connected it

Another way into the same booking system.

After the configured rings or wait time, unanswered calls forward to The Ear Wax Guy's voice agent. It collects customer details and uses Served HQ to check slots and create the pending reservation automatically.

  1. Their voice agentCollects the caller's details
  2. Served HQ APIChecks slots & submits booking
  3. ReservationsPending for the team's review
03 / RESERVATION MANAGEMENT

Created automatically. Confirmed after a final check.

Website and API bookings enter Served HQ as pending reservations. The team reviews the diary before confirming, with a final check to catch rare overlaps.

Try the review step: the booking status changes only when you confirm it.

The team keeps control over final confirmation.
ReservationsSERVED HQ
BOOKING REQUESTPending

Home-visit ear care

Customer
Alex Taylor Example customer
Service area
Milton Keynes
Appointment
12 October · 11:00
Visit address
Collected with the booking
Check the diary before confirming this appointment.
Inside Served HQ

The workspace behind the workflow.

Customer details and prices shown are examples. Open either image for a closer look.

Served HQ booking calendar in an ear-care workspace, showing appointments in the weekly diary.
Booking CalendarAppointments together in the diary
Served HQ reservations list in an ear-care workspace, showing a pending booking and tabs for confirmed, completed and cancelled appointments.
Pending reservationsRequests ready for the team to review
For local and mobile services

Bring your menus and bookings together.

Organise local service prices, manage reservations and connect your existing tools through Served HQ.