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Keep incoming orders organised from request to completion.

The admin order area gives teams a working queue for customer details, ordered items, payment method, fulfilment status and source attribution.

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Clear queueView pending and active orders without digging through messages.
Fulfilment statusMove orders through the workflow so the team knows what is next.
Customer detailsKeep names, phone numbers, addresses and notes attached to the order.
Source signalSee whether the order came from a table QR, campaign QR or other tracked source.
Guide

A good order workflow reduces confusion during busy service.

Direct orders are only useful if the team can process them quickly and confidently. The order list should become the place staff check for new work, payment context and customer notes.

Status updates also create a shared language for the team: pending, preparing, ready, completed or cancelled depending on the local workflow.

Setup steps

  1. 1 Open the Orders area in the business admin workspace.
  2. 2 Use the list view to identify new or pending orders.
  3. 3 Open an order to review items, customer details, payment method, source and special requests.
  4. 4 Update the status as the order moves through preparation, readiness and completion.
  5. 5 Cancel only when needed and keep the team aligned on why the order changed.

Busy periods

Keep the order list visible when direct orders are active.

Customer context

Use customer notes and contact details to reduce missed details.

Source context

A QR source can explain where the customer started before ordering.

Where it fits

Useful for teams that want one practical customer journey.

Served HQ is built for service-led businesses that need customers to browse, scan, order, book, return and trust the same polished destination.

  • Home kitchens
  • Cake makers
  • Cloud kitchens
  • Food vans
  • Restaurants
  • Salons and clinics
  • Local service teams
  • Appointment businesses
Helpful answers

Common questions

Who should manage orders?

Any trained admin or staff user responsible for fulfilment should understand the order list and status flow.

Can orders be cancelled?

Yes. Admins can cancel orders where the workflow allows it. Teams should use this carefully and keep customer communication clear.

Why does an order show a source?

The source appears when the customer began from a tracked QR code before ordering.

Keep going
Next step

Apply the guide inside the Served HQ workspace.

Begin with a clean public page, then add ordering, bookings, loyalty, analytics, marketing or branded domains when the workflow is ready.

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