Back to guides Online ordering

Let customers order from the page where they already browse.

Online Ordering turns the public Served HQ page into a direct checkout path for collection, delivery, pay-on-arrival and online payment workflows.

Start free Ask a question
Direct customer channelKeep the buying journey on the business page instead of sending customers elsewhere.
Order queueAdmins can view incoming orders and move them through status updates.
Payment choiceSupport pay-on-arrival and connected online payment flows where configured.
Source attributionOrders can show whether a QR table, print or campaign source started the journey.
Guide

Ordering works best when the menu, payment and fulfilment rules are clear.

Customers need to know what they can order, how they will receive it, what they owe and what happens next. Served HQ keeps that flow connected to the public menu.

The admin team should review ordering settings before launch, including order types, opening hours, payment readiness and any fulfilment notes customers need.

Setup steps

  1. 1 Enable Online Ordering for the business.
  2. 2 Check that menu items are accurate, priced and available for ordering.
  3. 3 Configure ordering settings such as collection, delivery, opening hours and customer instructions.
  4. 4 Connect online payments if the business wants card checkout before fulfilment.
  5. 5 Place a test order, review the admin order page, then update the order status through the fulfilment workflow.

Order flow

Customers move from item selection to checkout without leaving the public page.

Payments

Online payments should be connected and tested before relying on paid checkout.

Order records

Admins can review customer details, order items, payment method and QR source.

Where it fits

Useful for teams that want one practical customer journey.

Served HQ is built for service-led businesses that need customers to browse, scan, order, book, return and trust the same polished destination.

  • Home kitchens
  • Cake makers
  • Cloud kitchens
  • Food vans
  • Restaurants
  • Salons and clinics
  • Local service teams
  • Appointment businesses
Helpful answers

Common questions

Can customers pay online?

Yes, when online payments are connected and enabled for the business. Businesses can also support pay-on-arrival style orders.

Can QR source appear on orders?

Yes. When a customer scans a tracked QR code and then orders, the order can show the source label to admins.

Should I test ordering before launch?

Yes. Place a test order from the public page and confirm that order details, customer notifications and admin status changes behave as expected.

Keep going
Next step

Apply the guide inside the Served HQ workspace.

Begin with a clean public page, then add ordering, bookings, loyalty, analytics, marketing or branded domains when the workflow is ready.

Start free